Client Services Specialist

Part-Time/ May include morning, afternoon or evenings shifts, Monday thru Saturday

POSITION SUMMARY

Client Service Specialist manage the “front door” to all Council services. This team needs to provide the highest quality service possible to clients, visitors and staff at The Council. This includes: Providing empathetic guidance, problem-solving, support, and assistance to all Council clients; facilitating participation in conferences, workshops and classes, and serving as a knowledgeable source of accurate information about Council events and services; providing quality internal customer service, by marketing all Council services to visitors and the public to ensure appropriate access to these services; serving as a resource to clients, visitors and staff, helping them to meet their needs and treating them with dignity and respect at all times.

RESPONSIBILITIES

  • Is able to work with external and internal groups and teams and have the ability to manage multiple, simultaneous tasks and timelines
  • Is adept at interacting with diverse personalities, maintaining a calm and professional demeanor at all times
  • Ability to make quick decisions, establish priorities and concentrate on detailed information sometimes under stressful conditions
  • Is able to identify a crisis situation and facilitate an appropriate response
  • Demonstrate strong and proven problem-solving skills
  • Demonstrate computer application skills
  • Maneuver client database quickly and efficiently
  • Demonstrates excellent written and verbal communication skills
  • Demonstrates physical agility and ability to move at a fast pace
  • Is able to lift 25 pounds
  • Understanding of substance abuse issues preferred
  • Preferably 2+ years professional experience in client services
  • Bilingual (Spanish speaking) preferred

Email resume to hrdept@councilonrecovery.org or fax to 281-200-9341